Refund policy
Returns & Refunds Policy
At The Peel Room, we take pride in the quality of every order we produce. Because our stickers, decals, and signs are custom-printed to order, we are unable to accept returns or exchanges for change of mind.
When we'll make it right
If your order arrives damaged, defective, or incorrectly printed, we'll gladly offer a reprint or refund. To be eligible, please contact us within 14 days of delivery with:
- A photo of the item(s) received
- Your order number
We'll assess each case promptly and work with you to find the best resolution.
What's not covered
We're unable to accept returns or issue refunds in the following circumstances:
- The product has been applied to a surface and the application did not go as expected (application errors are outside our control once the item leaves our facility)
- Damage resulting from misuse, improper application, or use on surfaces not suited to vinyl or print materials
- Colour variation due to differences between screen displays and printed output
- Orders where incorrect artwork or files were submitted by the customer
Faulty or damaged items
If an item is genuinely faulty, we'll cover the cost of a replacement. We may ask you to return the item before a replacement is dispatched, or we may resolve it without a return at our discretion.
How to get in touch
Use the contact form on our website. We aim to respond within 1–2 business days.